Frequently Asked Questions

How long will it take to receive my order?

Most orders are processed and shipped the same business day if ordered before Noon local warehouse time. We deliver to over 99% of the population in 3 days or less. For standard ground shipping, see the Shipping Map.

What forms of payment does Horizon accept?

Prepayment arrangements can be made through Visa, MasterCard, American Express, or Discover Card. Personal and company checks are also accepted and may be used for Check by Fax. For more information, see the ordering policy and credit card security policy.

Can I pick up my part at Horizon?

Yes! For many years, Horizon has offered counter sales, which gave our local Tucson Metro Area dealers the chance to come in and go through the parts troubleshooting, ordering, and pickup process here at our facility. However, we might be able to better assist you over the phone, e-mail and internet. See the counter sales policy for more information.

What is Horizon's warranty policy?

Generally, Horizon will honor the original manufacturer's warranty on the products it sells. For more information, see the statement of warranty.

How long do I have to return my order?

Horizon offers you a 30 day window from the date of your invoice to return purchases for any reason with no restocking fee! For more information, see the return policy.